Good Communication
Ted was great to work with. Production was done several days before anticipated. Good communication with Customer Service.
In an industry where 90% of suppliers import their products from overseas, the days of the American manufacturing machine powering the entire promo industry are long gone. However, a key switch has occurred with the pandemic: distributors are expressing a much stronger preference to purchase U.S.-made goods . In the 2020 Counselor SOI report (fielded before Covid ), 69% of distributors professed a desire to purchase Made-in-USA items.
In 2021, that figure went up to 76%. An lest you think it was a one-time phenomenon, the numbers increased again to 80% this year. It seems like that preference is slowing turning into action. Suppliers reported that more than of their distributor clients (54%) asked for Made-in-USA products than the previous year. Likewise, surveyed distributors said 41% of their end-buyers also asked for more American-made products. Price has historically been the greatest hurdle to purchasing more Made-in-USA products. But if American manufacturers can compete amid a sea of rising costs, and deliver on inventory while overseas importing is beset with disruption, then perhaps the tide can turn back a little to American shores.
Reprinted with permission of ASI/ASI Media.
Ted was great to work with. Production was done several days before anticipated. Good communication with Customer Service.
The Osborne team is constantly, quick, accurate and professional in the customer service they provide. The product is quality and never...
Osborne consistently delivers. They are one of my top suppliers. Excellent quality, excellent communication, excellent price.